This Handling Conflict and Confrontation course will quickly provide you with real-life useful strategies to help you handle problem situations.
This course is suitable for all but would be particularly useful for anyone who has recently gained promotion to supervisory, management or team leader type roles.
Awarded 1 CPD points upon successful completion
Start Date
Study Type
Training Type
Duration
For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on +254 (0)743144753.
Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.
This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations. You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.
One of the main benefits to this course is that it can be studied online in just two hours, which means you can fit your training in around existing commitments and quickly be armed with useful conflict resolution techniques.
Section A – Handling Conflict
Section B – Types of Conflict
Section C – Stages of Conflict
Section D – Managing Conflict
Section E – Maintaining Relationships
Section F – Emotions of Conflict
Section G – Responses to Avoid
